For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Viewing and managing eNotary validations (IDV & KBA) inside a live RON session
During a live RON (Remote Online Notarization) session, managing identity verification (IDV) and Knowledge-Based Authentication (KBA) is vital for the notarization process. As the host and notary of record, it is your responsibility to ensure all participants have successfully completed these validation steps.
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## Once you are in the live session
1. **Navigate to validation options**
- On the left-hand menu, you will typically find the IDV and KBA options.
2. **Review IDV and KBA status**
- Click on the **KBA** section to review the participants' KBA status.
- Click on the **IDV** section to view the IDV status.
3. **Handle failed validations**
- If a participant has failed IDV or KBA, the platform may notify you immediately upon entering the session.
- You can view specific details of what went wrong and decide on the next steps.
4. **Choose an option for failed validations**
- **Cancel the Session**: If the issue cannot be resolved, you may need to cancel and reschedule the session.
- **Dismiss the Notification**: If the validation can be retried successfully, you may dismiss the notification.
- **Life Editing**: If a new participant, such as a witness, needs to be added to resolve the issue or if another form of ID verification is possible, you can edit the session participants live.
## Managing during the session
- Keep communication clear with all participants if an issue arises.
- Be prepared to guide participants through a re-attempt of the failed process.
- Ensure you have a protocol for adding witnesses or other participants if needed to complete the notarization.