For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Snapdocs RON
Help center
Getting help from Snapdocs RON (formerly Pactima)'s Support team during live ceremony
If you need assistance in the middle of a live eSignature ceremony, you can open a private support chat without interrupting the session.
## Getting help during live ceremony
1. **Access Support**:
- Look for the 'More' option, represented by three horizontal or vertical dots, typically located on the left side of your ceremony interface.
- Click on 'Get Help' from the dropdown menu.
2. **Engage in a Support Chat**:
- Selecting 'Get Help' will launch a chat window on your side of the ceremony screen.
- This feature is private and will not disrupt or even appear to your client, maintaining the professionalism of the ceremony.
3. **Prompt Response**:
- Once you send your query, you can expect a swift response from our support team.
- We pride ourselves on our quick turnaround times, understanding the importance of timely assistance during live procedures.
4. **Privacy Maintained**:
- You can rest assured that the interaction with the support team remains confidential and invisible to the client.
- This allows you to resolve issues without affecting the client's experience.
