For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Snapdocs RON
Help center
Sending signing email reminders
Sometimes you might need to remind a signer to complete a pending document if they missed or overlooked the original email. Snapdocs RON (formerly Pactima) lets you send reminder emails to signers from the document details view.
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## Send a signing reminder
1. **View the eSignature package in details view.**
- Navigate to your list of documents within Snapdocs RON (formerly Pactima).
- Find and click the relevant document you have already dispatched ("sent").
- Select **"view details"** to open a more detailed page showing the document's status and signers.
2. **Locate the reminder option.**
- In the document details view, find the signer you want to remind.
- Beside the signer's name, click the three-dot **more options** / **ellipsis** icon to open additional actions for that signer.
3. **Send the reminder email.**
- Select **"send reminder"** from the menu.
- Snapdocs RON (formerly Pactima) will automatically send a reminder email to the signer. This notifies them about the pending document and moves the email prompt back to the top of their inbox.
## Spam-avoidance limitations
Due to anti-spam regulations, you can only send a maximum of **3 email reminders** to a specific signer via Snapdocs RON (formerly Pactima).
If you have reached this limit, you can use the **"obtain signing link"** feature instead. This lets you generate a direct signing link that you can share through your own communication channels, such as email or instant messaging.
