For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Snapdocs RON
Help center
November.12 Release: Help Website, Shared Folders, and Bug Fixes
In this release (2023.November.12), we are excited to introduce several new features and bug fixes, improving your overall experience with our platform. Additionally, we're proud to announce the launch of our dedicated Help Website, designed to provide comprehensive support and resources to our users.
## **Introducing the [Snapdocs RON (formerly Pactima) Help Website](https://help.pactima.com/)**
We understand the importance of having easy access to assistance and information. That's why we've launched the Snapdocs RON (formerly Pactima) Help Website, a one-stop destination for all your support needs. Whether you're looking for user guides, FAQs, or troubleshooting tips, our Help Website is here to ensure you get the most out of Snapdocs RON (formerly Pactima).
## **New Features and Enhancements**
- **[Shared Folders](https://help.pactima.com/hc/en-us/articles/22827330109587) -** Enhance collaboration and organization with folders for eSignature and eNotary transactions.
- [**Enhanced Collaboration with External Members**](https://help.pactima.com/hc/en-us/articles/22800659207059) - You can now add external team members to your team for easier collaboration. This is available if you're on an _eNotary Team Plan_ or _Business_ plan.
- [**eNotary Journal Improvements**](https://help.pactima.com/hc/en-us/articles/22627407925523) - Adding signers' information to the eNotary journal is now more straightforward, enhancing the notarization process.
- [**Billing Receipt Notes**](https://help.pactima.com/hc/en-us/articles/22659769065747) - You can now easily add reference to a transaction for easier billing tracking.
- [**Two-Factor Authentication with Authenticator App**](https://help.pactima.com/hc/en-us/articles/22746024750227) - Boost your account security with two-factor authentication using an authenticator app.
## **Bug Fixes**
- **Webcam Deactivation Post-Signing** - Addressed the bug where the webcam stayed active after the signing ceremony.
- **IPEN Compatibility Improvements** - Ensured IPEN properly works even when host is not a signer.
- **Custom Group Field Functionality Fix** - Resolved issues in the functionality of custom group fields.
- **eSignature Audit Trail Display Correction** - Corrected the display issue of IDV dates in the eSignature audit trail.
- **Date Format in Custom Group Fields** - We've fixed the issue where the date format was not being saved correctly in custom group fields.
- **Rapid Editing Text Box Fix** - Resolved the malfunctioning of pre-filled text boxes in rapid editing.
We thank you for your continued support and feedback. Stay tuned for more updates and improvements from Snapdocs RON (formerly Pactima)!
